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Frequently Asked Questions

  1. How can I send SMS to Parents ?

    You Just log on to Parent Alert dashboard and there you have multiple options. You can choose Quick SMS to send messages to one or more parents. If you want to send to parents of selected class, select custom SMS and select the class.

  2. What is difference between Transactional & Promotional SMS?

    Promotional Bulk SMS:
    These are SMS which are sent with the objective of promoting your product or service. This category includes any sales & marketing messages which may or may not be solicited by the recipient.
    Promotional SMS can be send only from 9AM to 9PM and only to numbers that are not on the DND numbers.
    Transactional SMS
    These are messages which are sent to your registered customer to pass on information necessary for using your product or service. Here is the solution, using our Transactional SMS Service you can send SMS to any number (both DND and Non-DND) any time.

  3. How to send SMS from my Mobile

    Yes. You can access parent Alert application from your Mobile as it is Responsive design . The user friendly design help you to access the menus easily.

  4. How can I apply Sender Name as our School Name?

    Surely. You can get your school name as Sender ID than the numbers. It is easy to indentify and remember.

  5. Do you provide video Tutorials ?

    Yes, We provide you step by step video tutorials to send SMS.

  6. How can I buy bulk SMS package from your company?

    Thank You , You can buy SMS package with online payments like credit card, debit card, Net banking, NEFT, RTGS and cash payment to our company's bank account. For more info please visit contact us page

  7. How can we get check DND numbers?

    Great, You can check DND numbers at Check DND Numbers

  8. How to send messages to Teacher & Drivers?

    Yes, Our application has features to send SMS to Teacher, Drivers and you can create any number of group and send SMS .

  9. 9. How do we know the messages are delivered?

    Our reporting tool help you track the messages status of voice and Text SMS. You will get a complete list of Delivered, Undelivered, Pending, error, etc with option to resend the message.

  10. How much does it cost to send an SMS?

    There are three factors to take into account when considering the cost of sending an SMS:
    The cost per SMS in the SMS credit bundle purchased.
    The country or countries the SMS messages are being sent to.
    The route you use to send your SMS messages.

  11. Do Bulk SMS credits expire?

    The SMS credits do NOT expire. This means that your SMS credits will be available in your account for as long as you need them. You can use it for the next academic year too.

  12. How long does it take for my SMS messages to be delivered?

    SMS messages sent via our SMS gateways are typically delivered to a mobile phone number within 15 seconds.
    In some cases delivery may take up to 3 minutes depending on the network routing of SMS messages, the number of SMS messages sent in a batch, or other factors.